Herbert Retail
Whilst the performance of Herbert Retail equipment and systems is obviously crucial, the services which ensure that they are installed and used correctly are important in safeguarding the customer's investment. Herbert Retail's dedicated installation team is hugely experienced and boasts detailed knowledge of store infrastructure, procedures and the issues relating to smooth integration with other in-store systems.

Once installed, store staff need to understand both how to operate the equipment and, of equal importance, how to carry out basic maintenance, thereby reducing service call-outs and prolonging the life of the equipment. Herbert Retail has a dedicated training team which takes on these tasks and has vast experience of suitable training methods, staff issues and potential pitfalls.

Linking together installation, training and other in-store issues such as PLU lists, equipment set-up and settings, etc. is the Project Management Team. This team typically takes control of major rollouts of, for example, new equipment, refurbishment programmes, software upgrades or special peak trading arrangements. Team members have many years' experience of most projects and are also skilled in co-ordination and, often crucially, communication.

Herbert Industrial
The Herbert Industrial customer service team covers a number of roles. In addition to service/maintenance team members also carry out product/system installation and the training of production staff.

As the majority of installations are of one or two pieces of equipment, this integrated approach has proved highly efficient. However, where complete new lines, large amounts of equipment or totally new sites are involved, a Herbert Industrial project manager is appointed. This person's task is to co-ordinate all aspects of the project, ranging from equipment settings and detailed specifications to integration with other suppliers' equipment and installation arrangements.